Legal notice

Website Content We strive to ensure all text, images, specifications and product descriptions for seafood, meat and fresh goods displayed on this website are accurate, up-to-date and reliable. Our team regularly reviews, revises and updates all website content to deliver a trustworthy browsing and shopping experience for customers.

Accuracy of Information We make every reasonable effort to verify the authenticity, completeness and accuracy of all fresh produce information on the site, including origin information, weight specifications, cut classifications and product descriptions. Nonetheless, minor typographical errors, delayed data synchronisation or page update lags may occasionally occur. If you identify inconsistent, misleading or incorrect information, please contact our customer service team. We will promptly verify and rectify any issues without delay.

Use of Information All information published on this website serves solely as a general reference for product selection, comparison and purchasing. Before placing orders or making purchasing decisions, we recommend verifying key details such as product origin, net weight, storage requirements, shelf life and thawing guidance via customer service if necessary. We shall not be liable for losses incurred from purchasing decisions made solely based on unconfirmed website information.

External Links For your convenience in accessing supplementary information such as ingredient recipes and storage guides, our website may contain hyperlinks to third-party platforms. We only link to widely recognised reputable websites; however, we have no control over external sites’ content, service standards, privacy policies or business operations. We accept no liability for disputes, losses or risks arising from your access to third-party websites via our links.

Website Availability We conduct routine technical maintenance to maintain website accessibility and aim to support uninterrupted browsing, product viewing and order placement around the clock. Temporary website outages, page loading failures or service interruptions may occur due to server maintenance, system upgrades, network failures or unforeseen technical faults. We are not responsible for any shopping inconvenience or opportunity loss resulting from such temporary service suspension.

Legal Compliance We strictly comply with all applicable local, national and cross-border laws, food safety regulations, consumer protection legislation and e-commerce policies. Nothing within this legal notice shall be construed to limit or exclude any statutory consumer rights that cannot be waived under applicable law.

Fresh Produce Product Information We endeavour to accurately capture product appearance, list standard weights, state origins, display clear pricing and describe characteristics for all seafood, shellfish and chilled/frozen meat products. Nevertheless, slight discrepancies may exist between online images and actual goods due to lighting during photography, screen colour variation, natural differences between individual specimens, seasonal variations and manual weighing tolerances. Prior to completing payment, please contact our support team to clarify any concerns regarding your selected goods. We will only assume corresponding after-sales responsibilities within the scope stipulated by relevant consumer laws.

Intellectual Property All original content on this website, including fresh produce photographs, specification texts, product copywriting, brand logos, packaging artwork and lifestyle scene visuals, is either fully owned by us or legally licensed for commercial use. All such intellectual property is protected by copyright, trademark and related intellectual property laws. Unauthorised copying, downloading, reproduction, modification and commercial reuse of any website content without our written consent is prohibited. We reserve the right to pursue legal remedies and compensation for all infringing conduct.

Fresh Product Handling Disclaimer Our seafood and meat products are supplied in compliance with applicable food safety standards, and proper handling and storage are essential. We accept no liability for spoilage, deterioration, health risks or loss of quality caused by improper handling, including inadequate cold storage, improper thawing, prolonged exposure to ambient temperatures, incorrect cooking methods or failure to consume within the recommended shelf life. Please follow all provided storage, thawing and consumption guidance for each product.

Order & Logistics Disclaimer Estimated delivery timelines and displayed stock quantities on the website are provided for reference only. Objective factors may lead to stock shortages, logistics delays, transit temperature fluctuations and customs clearance hold-ups for cross-border shipments. We will actively assist customers in resolving related issues; however, we shall not be liable for compensation for indirect losses such as disrupted meal plans, catering arrangements or event schedules arising from these uncontrollable circumstances.