Shipping policy

  1. Order Processing & Dispatch

    All fresh seafood and meat orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every batch of chilled and frozen goods will go through freshness inspection before packing to ensure product quality prior to dispatch.
  2. International Shipping & Delivery Time

    We provide worldwide international shipping for all fresh seafood and meat products. Standard international delivery normally takes 7–14 business days, subject to destination country, local logistics and customs clearance progress. Expedited shipping can be selected at checkout for shorter transit time to preserve freshness.
  3. Shipping Fees & Transparent Pricing

    All shipping costs are calculated in real time at checkout according to total order weight, package dimensions and shipping destination. There are no hidden fees or additional surcharges. Customers can check the exact shipping charge before payment.
  4. Customs Duties & Import Taxes

    International shipments may incur import taxes, customs duties or VAT imposed by local customs authorities. All such charges shall be borne solely by the recipient. We will not cover or compensate any customs-related expenses. Please verify local food import regulations before placing an order.
  5. Insulated Cold-Chain Packaging Protection

    Our products include frozen seafood, chilled shellfish and fresh meat which require low-temperature preservation. We utilise professional cold-chain packaging equipped with insulated foam boxes, ice packs and waterproof wrapping to maintain stable low temperature throughout transit. Shipping insurance is optional at checkout for high-value orders.
  6. Delivery Inspection & After-Sales Support

    Please inspect your parcel immediately upon receipt. If you notice damaged outer packaging, broken insulation or thawed goods, please take clear photos and videos, refuse acceptance of the parcel and contact our support team right away.
If manufacturing defects, spoilage or product damage are discovered after signing for delivery, please submit a support ticket with valid evidence within 48 hours after delivery. We will conduct verification and offer appropriate solutions including refunds, replacements or relevant after-sales support.
  1. Shipping Exceptions & Delays

    Delivery delays may occasionally happen due to customs examinations, adverse weather, logistics backlog or other unforeseen international transport conditions. We shall not be responsible for indirect losses resulting from uncontrollable delivery delays, but we will actively track shipments and update order status for customers.
  2. Customer Service

    If you have enquiries regarding order processing, shipping options, delivery tracking or customs matters, please reach out to our customer support team. We offer prompt and professional shipping consultation for all fresh produce orders.
We keep improving our cold-chain packaging and logistics solutions, aiming to deliver fresh, well-preserved premium seafood and meat products to customers across the globe.